Sign-on Bonus offered!

Grab your hiking boots and head to Pacific Northwest Pet ER & Specialty Center, a state-of-the-art, 24-hour emergency and specialty hospital in the beautiful Pacific Northwest!

Pacific NW Pet ER & Specialty Center is in Vancouver, Washington, just outside of Portland, OR! Surrounded by beautiful nature and exciting recreation in every direction, Vancouver has a great small-town feel with access to big-city amenities just across the river.

This hospital has been built from the ground up and opened in August 2021. In our first year, we have built a dynamic and diverse team of innovative and passionate individuals who believe in providing the best care and service to their patients, clients, and the local veterinary community.

Why Pacific NW Pet ER & Specialty?

• You will work in a beautiful new facility with abundant, well-thought-out space, including an employee garden!
• The hospital offers the latest innovations in veterinary medicine, including MRI, CT, Fluoroscopy, Interventional Radiology and Endoscopy, Ultrasound, Digital Radiology, Plasma Exchange, Mechanical Ventilation, High Flow Oxygen, and much more!
• We provide competitive compensation and benefits, including continuing education, staff pet discounts, and incentives for professional development including VTS mentorship.
• You will be part of a community that fosters a positive and progressive working environment, with an emphasis on culture and staff well-being.

Pacific Northwest Pet ER & Specialty Center is looking for a Specialty Supervisor for our specialty departments.

Calmly, competently and compassionately direct the culture, communication, vision, values, and workflow of the specialty teams to provide sensational patient care, client experience, and staff experience. Support communication between specialty services, the emergency & critical care department, and support staff. Oversees support staff in current specialty departments (Cardiology, Internal Medicine, Oncology, Surgery, Imaging, and Neurology)

Primary Responsibilities:

• Develop and post schedules for specialty teams 3 months in advance in Dayforce, aligning the staffing to the appropriate patient/case load.
• Approve time sheets every 2 weeks prior to biweekly payroll and report any concerns to the Operations Manager
• Report to and confer with Medical Director regarding personnel questions and concerns. Provide ongoing real-time coaching to the team.
• Report to the Medical Director regarding clinical questions and concerns within the hospital departments or within the hospital.
• Willing and able to float into a clinical role in the floor within multiple specialty departments when required.
• Screen new potential hires by phone interview and/ or in-person interviews. Create onboarding plans and help implement training for new hires
• Participate in regular meetings with Leadership to discuss updates/concerns/plan of actions
• Perform 90-day and yearly performance reviews for the team with the Medical Director, as well as regular one-on-one check-in meetings with the team.
• Facilitate monthly team meetings for each Specialty department
• Celebrate successes including staff training progression, good communication, and positive patient outcomes/client experiences. Immediately correct any behaviors that deviate from Pac West’s values and vision.
• Assist and support other departments and teams to accomplish the collective goals of sensational patient care and client/staff experience.
• Model and shape the communication and workflow in each department
• Supervise each member of your department, correcting negative behaviors with available resources like Performance Improvements Plans and in accordance with our Progressive Discipline Policy.
• Assist in Quarterly inventory for each department and ensure an accurate count.
• Communicate protocol changes, important organizational news, staff changes, etc with each team in a positive and timely fashion.
• Facilitate interdepartmental communication and workflow with ER and CSR Supervisors, identify gaps in protocols and processes to enhance and protect the patient/client/staff experience.
• All employees will be scheduled and expected to work rotating holiday shifts.
• Clear understanding and enforcement of OSHA regulations and hospital safety.
• Perform other duties as needed.
  
  

QUALIFICATIONS:

• High School Diploma or equivalent required.
• Completion of an AVMA-Accredited Veterinary Technician Program preferred.
  Licensed Veterinary Technician in WA state, or able to transfer an out of state technician license.
• At least 4 years veterinary experience required. Specialty experience required.
• At least 2 years supervisory experience required. Veterinary preferred.
• Excellent communication skills. Strong work ethic and a positive attitude.
• Must be flexible and able to adapt to new situations.
• Ability to act as a team player
• Punctual with good attendance
• Ability to Multitask

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 40 pounds.

This position may occasionally use repetitive motion.